Simple Computer Troubleshooting Checklist

Got a problem with your computer?
If you're reading this, it's probably not real serious (unless it's running really slow), but take a look at these simple tips to check before calling someone to fix it:

1st - Take a deep breath & stay relaxed.

Think exactly what the problem is?
Has it ever worked before?
If yes, when was the last time it worked?
What has changed since it worked?

Cables/Electrical
√ Are all of the cables plugged in firmly?
√ Is the computer plugged in?
√ Is the power strip on?
√ Does the electrical outlet work?
√ Exchange it with cables that work.

Disk Drives - CD-ROM Drives
√ Is there anything stuck in the drives?
√ Does the caddy come out?

Computer
√ Is the power switch on?
√ Have you tried restarting the computer?

Monitor
√ Is the power switch on?
√ Is the brightness or contrast adjusted?
√ Is the horizontal or vertical contrast adjusted?

Printer
√ Are there error messages on the printer?
√ Is the printer online and ready to print?
√ Can you print anything else from another program?
√ Have you tried to print the document on another computer and/or printer?
√ Have you turned off the printer and turned it back on?
√ Did you look in the print monitor of the computer to see if there is a problem?

Software
√ Is the software compatible with the system and/or printer?
√ Are you selecting the correct features?
√ Have your read the manual?

Login to System
√ Is your username typed correctly - upper case and lower case are important?
√ Is your password typed correctly - upper case and lower case are important?
√ Is the Caps lock down?
√ Did you change your password recently?

If you have tried all of these things and you're still having issues, write the problem down and contact us